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Thank you for registering. Based on the information you provided, we will be sending you shipping materials to return your affected power bank to us. You should receive your shipping materials within 30 business days. Please do not ship [or dispose of] your power bank until you receive the materials.  While you await the shipping materials, we ask that you please immediately unplug and stop using the affected product.  When you receive the shipping materials, please follow the provided instructions to return your affected power bank to us.  On return of the power bank, you will be issued a gift card equal to the purchase price of the power bank, plus any applicable shipping charges.  The safety and satisfaction of our customers is our highest priority.  We regret any inconvenience this may cause you. Thank you.


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